Policy
from the store
Shipping and delivery
How it works
Our store is committed to ensuring your shopping experience is easy and convenient. After payment confirmation, your order will be prepared and dispatched within 48 hours, via the Post Office. We offer fast and secure shipping options, with variable delivery times depending on your location. To consult the My Orders or request the tracking code via contato@soulsecret.com.br .
Returns
How it works
Our goal is to guarantee your complete satisfaction with the products purchased in our store. If for any reason you are not completely satisfied with your purchase, we accept returns within 7 calendar days of the delivery date. Returned products must be in the original packaging, with all seals, in new condition. To start the return process and get more information about how it works, get in touch at contato@soulsecret.com.br .
Exchanges
How it works
If your order arrived damaged, we will exchange the product as long as it is in its original packaging and without signs of use, within a period of 15 calendar days from the date of delivery. Meeting these requirements, we offer the option of exchange or full refund of the amount paid. To start the exchange process and obtain more information, contact our customer service at contato@soulsecret.com.br .
Legal Notice
Our policy
Thank you for choosing Soul Professional to take care of your hair. Our commitment is to offer quality products and exceptional service to our customers. To this end, it is important to emphasize that all information contained on this website is for informational purposes only in order to provide clear guidance on the proper use and management of products purchased in our store. We are here to ensure a smooth and satisfactory shopping experience.
Privacy
Your security
The privacy and security of your information is of utmost importance to us. All personal information provided during the purchase process will be treated with the highest level of confidentiality and will only be used to process your order and improve your shopping experience. We will not share your information with third parties without your consent.