Questions
frequentS
How to buy?
To purchase your product, you need to log in or register with your email and password. With your account, choose the desired product, choose one of the payment methods and delivery methods.
Once this process is complete, our system identifies your order and it will be separated for shipping.
How does delivery work?
Your order will be sent via the Post Office or one of our partner carriers, to the address indicated in the registration form.
Delivery time within the country varies from 5 to 10 business days, depending on your location, and to track transport, you will receive the tracking code by email or you can request it by contacting contato@soulsecret.com .br .
What about the return policy?
You can request the return of your product within 7 calendar days of receiving the order. For defective products, the deadline is 15 calendar days from receipt of the order.
The product cannot contain signs of use, it must be in the original packaging, accompanied by the DANFE (Electronic Invoice Auxiliary Document) and all seals, labels and accessories.
Do you deliver internationally?
Yes. You can make your purchase from anywhere in the world and have the guarantee of receiving your order with all its integrity preserved.
When making a purchase, you can choose the shipping option you want, with delivery times varying depending on the delivery location. Remembering that you can track the transport using the tracking code.
How to be a Soul Distributor?
We already know that our products are a success in hair health innovation. And this could be the opportunity your company was looking for to boost sales.
Access the Soul Distributor Page and discover all the benefits we offer to our partners, such as differentiated prices, gifts and promotional support materials.
Is there a partnership for hairdressers?
If you are a professional in the field and want to have our products on your bench, access the Soul Pro page and register.
The Soul Pro program is aimed at beauty salon professionals and offers different conditions to support your business. You will have access to content aimed at hairdressers, with courses and tips, in addition to being present in our campaigns and social networks.